A chatbot is a program that communicates with you.
It is a layer on top of, or a gateway to, a service.
Sometimes it is powered by machine learning Or, more commonly, it is driven using intelligent rules . The services a chatbot can deliver are diverse. Important life-saving health messages, to check the weather forecast or to purchase a new pair of shoes, and anything else in between.
The term chatbot is synonymous with text conversation but is growing quickly through voice communication. The chatbot can talk to you through different channels; such as Facebook Messenger, Siri, WeChat, Telegram, SMS, Slack, Skype and many others.
Consumers spend lots of time using messaging applications . Therefore, messaging applications are currently the most popular way companies deliver chatbot experiences to consumers.